Terms of use

These Terms govern the use of this digital-asset mixing service (the “Service”). By creating an order or otherwise using the Service you confirm that you have read, understood and fully accept these Terms.

If you disagree with any part of these Terms, do not use the Service.

The Service is intended only for mixing assets that belong to you. By using it you confirm that you act on your own behalf and that your funds have a lawful origin.

The Service accepts a deposit and pays it out to two addresses you provide, each after a delay you choose. The payout may be in the same asset as the deposit or in a different one; in that case the amount is calculated at the rate shown in the quote.

Funds pass through the Service's own settlement account: the deposit is credited there, and each transfer leaves from it once its delay has run out. Until then the funds are held by the Service.

Available directions and limits are shown on the mixer page and may change without prior notice.

When you create an order you see an estimated amount to receive and a guaranteed minimum (“no less than”). Both figures already have every fee deducted, including our service fee of 0.5%. The final amount depends on market conditions at execution time but will not be below the guaranteed minimum if you pay the exact amount on time.

Each order has a payment window shown as a countdown on the order page. If the deposit does not arrive in time, the order expires and the deposit address is hidden.

A payment sent at the last moment that arrives after expiry is normally still mixed or refunded automatically — watch the status on the order page.

An order is tracked via its order page link; save your order ID. That page shows both transfers: the amount of each and when each one leaves.

Send exactly the specified amount to the issued deposit address, on the specified network and on no other.

Deposits to the order address add up: if you sent less, you can top up the difference — the order page shows exactly how much is left to send.

Every order is paid by the exact amount. An underpayment does not start the mix until it is topped up; the excess of an overpayment takes no part in it — see section 5.

The deposit address belongs to this order alone. Do not reuse it for another order and do not send a second, unrelated payment to it.

An underpayment does not start the mix: the order waits for a top-up, and the order page shows “received X of Y, send Z more”.

If you do not top up, the funds are refunded automatically shortly after the order's payment deadline — the countdown on the order page shows exactly how long topping up is still possible. The fastest way to resolve an underpayment is to send the missing amount.

This applies to every order: there is no allowed deviation band and no partial execution.

An overpayment does not go into the mix in full: exactly the amount stated in the order does, and the excess is held for you and returned through support on request.

The order form does not ask for a refund address. A cancellation, an expiry or a failed mix returns the deposit to the Service’s own account.

The refund is then processed manually by support upon your request (order ID required), once the funds have arrived at the Service’s account.

The network withdrawal fee is deducted from the refunded amount.

An order can be cancelled only before the deposit is received.

A payment sent after cancellation or expiry is not lost: once the deposit is detected, the order returns to processing and is executed, or the funds are refunded.

Do not deliberately send funds to an expired order’s address: deposit addresses are deactivated over time. Create a new order instead.

Every order is settled on a confidential layer: the link between your deposit and your payout is not written to the public blockchain. There is no other mode to choose.

The payout always leaves in two transfers, to two receiving addresses you provide when creating the order. A single-address payout is not offered. Both addresses must differ from each other.

Each transfer has its own delay, which you choose from 0 to 6 hours in steps of 1. The delay is counted from the moment your deposit settles, not from when the order was created, and a small random spread is added on top, so the release is never an exact round time. Processing a very large order may take longer than the delays you chose.

While a delay is running, the funds for that transfer are held by the Service. That is what the delay is: from the moment your deposit settles until the last transfer has left, the Service is the custodian of those funds.

All fees are already taken into account in the amount quoted to you before you create the order.

Public networks record the deposit and each payout as they record any transfer, amounts included.

Cryptocurrency transactions are irreversible. Check both receiving addresses, the network and the amount before sending — a mistake can lead to a permanent loss of funds.

Wrong network is the main cause of losses: funds sent on a network different from the one shown on the order page do not reach the mixer. Recovery is manual, takes time and is not guaranteed. Contact support with your order ID and the transaction hash.

Do not use a receiving address that requires a memo/destination tag (for example, an exchange deposit address): the Service’s payouts carry no memo and the recipient may not credit the funds. This applies to both of your receiving addresses.

A mistyped receiving address means that transfer goes to the address you provided; the Service cannot recall it. The two addresses are used independently of each other.

Crypto prices are volatile: the estimate shown when you create an order may differ from the final amount, but it will not be below the guaranteed minimum when the exact amount is paid on time.

Each direction has a minimum, shown on the mixer page; smaller amounts are not accepted. There is no fixed maximum: the ceiling is however much liquidity the protocol has for that direction at that moment, so an amount above it is declined and the page then tells you what can be mixed right now.

If the coin you deposit has no current price, the order waits for approval before its deposit address is issued.

The Service makes reasonable efforts to execute every order but is not liable for user mistakes (wrong address, network, memo or amount), blockchain network failures and delays, actions of third-party services and infrastructure, or force majeure.

The Service’s liability for any order is limited to the amount of that order.

Support handles order-related questions — contact us with your order ID (see the Contacts page).

Using the Service for illegal activity is prohibited. The Service may refuse to execute an order, limiting itself to refunding the funds.

These Terms may be updated; the current version is always published on this page with the revision date at the top.

Changes do not apply retroactively to orders already created.